Shipping Information

These delivery terms apply to purchases from eu.camilla.com

SHIPPING TIMES

Shipping to the EU | eu.camilla.com

Service	Estimated Delivery Time	Flat Rate Shipping
DHL International Express Shipping	3-5 Business Days (Metro Areas)	€10

Shipping to the UK | uk.camilla.com

Service	Estimated Delivery Time	Flat Rate Shipping
DHL International Express Shipping	3-5 Business Days (Metro Areas)	£10

Shipping To Asia | eu.camilla.com

Service	Estimated Delivery Time	Shipping
DHL International Express Shipping	3-5 Business Days (Metro Areas)	Orders <$800 cost $25 Orders >$800 are free of charge

We use DHL courier service for shipping of standard orders to Europe. Delivery times listed above are an estimate only. By accepting the terms and conditions upon placing your order, you agree that CAMILLA is not liable for any delay in delivery. Where necessary, this delivery table may be updated at our discretion.

Once your order has been dispatched from our warehouse you will receive an email with tracking details, which will allow you to track your order every step of the way. You can also check the status of your order by logging into your account.

Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that a person is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect. Please ensure your delivery details are correct as we are unable to re-direct deliveries once your order has been dispatched. Original shipping charges are non-refundable and a re-delivery fee will apply.

EU | eu.camilla.com

Belgium

Croatia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Monaco

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Switzerland

Ukraine

UK | uk.camilla.com

United Kingdom

Asia | as.camilla.com

China

Thailand

Taiwan

Hong Kong

India

Indonesia

Japan

Malaysia

Philippines

Singapore

South Korea

Vietnam

At this time, we can no longer ship to:

Czechia

Netherlands (The)

Denmark

Norway

Austria

Sweden

Visit our US store for shipments to North America and Mexico.EU | eu.camilla.com

Belgium

Croatia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Monaco

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Switzerland

Ukraine

UK | uk.camilla.com

United Kingdom

Asia | as.camilla.com

China

Thailand

Taiwan

Hong Kong

India

Indonesia

Japan

Malaysia

Philippines

Singapore

South Korea

Vietnam

At this time, we can no longer ship to:

Czechia

Netherlands (The)

Denmark

Norway

Austria

Sweden

Visit our US store for shipments to North America and Mexico.

Visit our Australian store for shipments to Australia.

Visit our New Zealand store for shipments to New Zealand.

Visit our Middle Eastern store for shipments to Middle East.

Visit our Australian store for shipments to Australia.

Visit our New Zealand store for shipments to New Zealand.

Visit our Middle Eastern store for shipments to Middle East.

During any CAMILLA SALE period, orders are subject to delay due to the sheer volume of orders received within these periods. We apologise in advance for any inconvenience this may cause. Our warehouse team receive a large amount of orders during sale periods which will impact the time we can dispatch orders and get them to you. Please allow an additional 5 business days for dispatch of your order during this time. Once your order has been shipped, normal shipping times apply.

To be notified when we have events and sales simply sign up to CAMILLA news.

Once your order has been placed online you cannot cancel the order. We are also unable to cancel an order or stop an order from being dispatched on your request. If you have incorrectly placed an order please refer to our Returns Policy.

We make every attempt to deliver goods within the estimated time frame however, we will not accept any responsibility or liability for any late deliveries and may vary from product to product. From time to time we may post a notice on our website informing of a shipping black out period.

For out of stock items please refer to our Terms & Conditions.

Some products on the CAMILLA website are shipped directly from third-party partners and will arrive separately if ordered with other items. Delivery times may be different to standard time frame due to location and process of the third-party partner. Please see below estimated time frames for our current partners.

Bedding - Linen House

Estimated Delivery Time: 4-8 Weeks, dependent on delivery location.Once your item has been shipped you will receive an email with tracking details.

Returns: Visit our Returns Page.

Wall Paper - Materialised

Estimated Delivery Time: Made to order within 1-2 weeks of purchase. Once your wall paper is ready for shipment you will receive an email with tracking details.

Returns: Visit our Returns Page.

CAMILLA send all international shipments DDP (Delivered Duty Paid) though an international courier service. Any shipping fees, customs or sales tax required for your country of delivery, is calculated and included in the price at checkout. No additional payment will be required upon delivery of your order.

Customs may request additional information from you, and we are unable to take responsibility for any personal information they require. Please liaise directly with the appropriate customs authority upon your purchase's arrival in your country

Please note that in accordance with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

For more information on taxes, duties and customs regulations please contact your local customs office directly.

Currently, Sales Tax will only be applied to orders shipped to:

Arizona, California, Colorado, Florida, Georgia, Illinois, Massachusetts, Nevada, New Jersey, New York, Oklahoma, Texas, Virginia, Washington,Tennessee, Pennsylvania, North Carolina, Ohio, New Jersey, Hawaii, Michigan, Connecticut

Sales Tax will be added to the order total at checkout.

Due to the nature of their size, large items are shipped at a flat rate of $35 per piece. This includes, but is not limited to:

Dog beds
Bed Sets
Ceramics
Cushions
Yoga Mats

If your order is lost or damaged in transit, please contact our Customer Care Team within 7 business days of placing your order so that we may assist you.

If you have any questions related to shipping or your delivery, for a fast response try the new CAMILLA Angel Chat bot (Look for the gold chat box on the website) or please contact our Customer Care Team

Address: CAMILLA, 13 Bowden Street, Alexandria, NSW 2015 Australia
Hours: Monday-Friday 9:30am-5:00pm AEST
Phone: +61 2 8353 1816

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