Privacy Policy

Privacy Policy


Camilla Australia Pty Ltd (trading as Camilla) are a leading high-end fashion design company originating in Australia supplying our goods for sale in EU through wholesalers and online.

Camilla Australia Pty Ltd (trading as Camilla) is a Data Controller of the personal data you provide us, [we will sometimes refer ourselves within this Policy as “we”, “our” or “us”]. This means that we determine what data is collected and how this data is going to be used (see section 7 for further information).

At Camilla, we passionately believe in social responsibility. We take pride in the quality of our products and wish to show the same care and consideration in how we look after, manage and process the personal data we hold about you.

Camilla will ensure that all data protection and customer legislation standards are met when processing your personal data, including the EU General Data Protection Regulation 2016/679 ("GDPR"), the UK Data Protection Act 2018 and any national implementing laws in relation to the same (collectively, "Data Protection Legislation").

Our head office address is:

Camilla Australia Pty Ltd
Suite 3, 13 Bowden Street,
Alexandria 2015,
NSW Sydney
(02) 8353 1800



This privacy policy is for users of our EU website, or who place telephone orders, or who contacted our customer service department, or who sign up to receive marketing or subscription communications via social media channels (and lead forms).  It outlines what personal data we collect, why and how we use it.

We want you to easily understand your rights and our obligations to you. Camilla respects your privacy, your desire to understand how your data will be handled and to be reassured that it is used in a way that you are comfortable with. It’s important, so please read it carefully.

We hope you find that this policy is communicated to you in a way that is concise; transparent; intelligible; easily accessible; and uses clear and plain language.  If, however you have any comments or queries, please either email




To ensure that you are always aware of how we use your personal data we will update our privacy policy from time to time to reflect any changes to our use of your personal data. We may also make changes as required to reflect applicable law or regulatory requirements and best practice. The then-posted version of the privacy policy will replace all prior versions and your continued access to or use of any of our services shall be deemed your acceptance of it.

We will notify you on this website and / or by e-mail of any significant changes made to this policy and we encourage you to visit these pages regularly to review any changes we may have made.

This privacy policy was last updated on 30/10/2018



We will process your personal data lawfully, fairly and will be transparent about what data we collect about you and how we use it.

We will only collect and process the personal data that we need to for specific, explicit and legitimate purposes (purpose limitation, minimisation, storage).

We are committed to protecting the security of your personal data to keep it safe by implementing appropriate technical and organisational measures to ensure a level of security appropriate to the risk.


Our website is not intended for use by children (for the purposes of the goods and services we offer to the EU this is anyone under the age of 13).  We do not knowingly collect personal data relating to data subjects under this age.


The law on data protection sets out several different reasons for which a company may collect and process personal data. These include:

Consent – this is when you have explicitly given us permission to process your personal data.  In such circumstances we will have asked you a specific question and you will have entered information or ticked a tick-box to indicate your consent. This legal basis is only used in relation to processing that is entirely voluntary, and it is not used for processing that is necessary or obligatory in any way.


Performance of a contract – this is when the processing of your data is necessary in connection with any contract that you may enter into with us, or to take steps at your request before entering into a contract. For example, to send you the items that you have ordered.

Legal compliance - this is when the processing of your data is necessary to comply with our legal obligations.

Legitimate interests – this means that the processing of your personal data is necessary in the interest of managing our business and enables us to give you the best service and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.

Use of anonymised data - where your personal data is anonymised (this is when data has been turned into a form which does not identify individuals and where re-identification is not able to take place), we do not require a legal basis to use it as the data will no longer be personal data that is regulated under data protection laws.




Personal data means any information about an individual from which that person can be identified, directly or indirectly. It does not include data where the identity has been removed (anonymous data).

We will take every reasonable step to ensure that we only collect the personal data that is limited and necessary to carry out our business, provide the particular service you’ve requested, improve our products and providing you with a great shopping experience.  

When you buy goods from us, you are entering into a contract. An account will need to be set up before ordering, so we can do this we will ask you to provide some personal information such as;

  • full name
  • full address
  • full delivery address
  • phone number, or 
  • email address.


When we undertake activities such as market research, customer surveys or product reviews, you may provide additional personal information such as:

  • interests
  • views of the service or products
  • product preferences / interests
  • demographics 
  • shopping habits


When you contact us through our website, via mail, social media or contact customer services by telephone, we may make notes to record what you asked and how we responded or record your contact details to follow up or respond to your enquiry. 

We may also capture additional information, so our website can work properly with your device:

  • the Device Identifier (this is a distinctive number associated with a smartphone or similar handheld device but is different than a hardware serial number).
  • IP address
  • Internet provider
  • operating system and browser used,
  • type of device being used (such as whether it is a laptop or smartphone)
  • device cookie settings and other device details such as MAC address and the geographical region which your device reports to us that you are located in



The table below shows the different types of processing we perform and the lawful basis enabling us to do so.

What We Use Your Personal Data For

Camilla’s Lawful Basis for processing

Camilla’s Legitimate Interests

Creating an account

Performance of a contract


Perform website personalisation

Legitimate Interests

Improving customer experience and interaction with Camilla’s sites

Perform Web Analytics

Legitimate Interests

To improve our understanding how customers use our website, where we should place different products and what to market to you

Processing your order(s)

Performance of a Contract


To undertake customer surveys, questionnaires and product reviews or market research

Legitimate Interest

To develop products and services to attract and retain customers

Communicating the status of your order(s)

Legitimate Interest

To review and improve our efficiency in the processing of purchases.

To identify improvements to our service

To allow us to notify you about the status of your order

Marketing communications to provide you with information relating to special offers, promotions or sales.

Consent / Legitimate Interest (depending upon the nature of the communication)

To improve customer interaction with Camilla’s sites and attract and retain customers


To promote our products to you and keep you up to date with exciting news from Camilla.

Changes to our services such as improvements to our website or new services that may be of interest

Legitimate Interest

To improve customer interaction with Camilla’s sites and attract and retain customers

To improve our processes and services

Targeted advertisements (including online)

Consent / Legitimate Interest (depending upon the nature of the communication)

To promote our products to you

To improve your experience on our site, allow you to transact with our website, and/or to allow targeted advertisements of products and services that may be of interest to you.

Subscriptions (such as to our newsletter)



Analytics, Management Information, research, demand planning and forecasting

Legitimate Interest

To help us understand shopping habits and to plan and develop our product ranges

To help us plan our product supply chains and fulfilment of orders

To identify new audiences and campaigns for our products, product development or services



Providing general customer service

(e.g. Dealing with your general enquiries such as product or account or orders, availability of products, returns, replacements, refunds, complaints)

Performance of Contract /

Legitimate Interest

(depending upon the nature of the communication)

To help us manage your account

To help us improve our customer service processes, products, personal shopping service and to deal with your enquiry

To keep our records up to date






To fulfil any Data Subject Right Requests (e.g. to correct your data)

Legal compliance







There are also certain categories of more sensitive personal data which have additional protection under the GDPR; these are referred to as special categories of personal data.  These includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

Whilst we would not process special categories of data in the ordinary course of our business, we would rely on one of the following bases should it be necessary to do so: -

  • Compliance with applicable law - where the processing is required or permitted by applicable law;
  • Detection and prevention of crime - where the processing is necessary for the detection or prevention of crime (including the prevention of fraud);
  • Establishment, exercise or defence of legal rights - where the processing is necessary for the establishment, exercise or defence of legal rights; or
  • Consent - where we have, in accordance with applicable law, obtained your prior, express consent prior to processing your special categories of data or where this has been provided by you during the course of correspondence with us to inform us of any special delivery/assistance requirements or as part of a complaint or grievance procedure or in relation to an accident or incident which has occurred on our premises.


Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

Whilst we may be able to provide you with certain products and services, this may limit your ability to participate in some activities, or features, or your use of certain online services.

We may lawfully obtain data from third parties or public sources and we may process that data where it is an essential component of the products and services we offer you.


We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

The personal data you give us when setting up an account or purchasing from our store will be stored securely on our systems and we use sophisticated technology to ensure that all your personal and delivery details remain confidential.

We do not store payment card details and we use a trusted third-party payment processor to handle payment card transactions via a secure payment platform (see section 13) and require them to comply with the PCI DSS (Payment Card Industry Data Security Standard). They receive only the personal data needed to verify and authorise your payment and are obliged to keep all of your personal data private, including keeping your data in encrypted format.

Our security technologies and procedures are regularly reviewed to ensure that they are up to date and effective. We regularly monitor our system for vulnerabilities and attacks.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have also put in place procedures to deal with any suspected personal data breach and will notify the applicable regulator of such a breach where we are legally required to do so.

We will not use or disclose personal data without a lawful basis for doing so, ensuring that any processor or third party we engage has the appropriate security standards and contractual processing agreements in place, unless permitted or required to do so by law or for the purposes of legal advice, audit, or the administration and management of our business (including service-monitoring). We may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent fraud or other crimes.


The transmission of data over the internet is not completely secure and we cannot guarantee the security of any data transmitted to our website. Any transmission is at your own risk and we recommend that you take the following security measures to enhance your online safety both in relation to Camilla and more generally: ­-


  • If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.
  • keep your account passwords private.  Remember, anybody may access your account if they know your password.
  • when creating a password, use at least 8 characters.  A combination of letters and numbers is best.  Do not use dictionary words, your name, email address, or other personal data that can be easily obtained.  
  • avoid using the same password for multiple online accounts.


Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an email to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.


You should never send any sensitive information, such as passwords or credit card information, via email.

Camilla will never ask you to confirm any bank account or credit card details via email so if you receive an email claiming to be from us asking you to do so, please ignore and do not respond to it. Please inform Camilla Customer Care at of any such instances.


If we collect your personal data, the length of time we keep it depends on a number of factors including the purpose for which we use that personal data and our legal obligations.

As we use a third-party payment processor for credit card payments, we do not collect or hold credit card details.

As a minimum, we will store your data for as long as is reasonably necessary to provide you with the goods and services that you have requested from us, but in most cases we will retain your personal data for seven years after the date it is no longer needed by us for any of the purposes detailed within section 7 ‘What Personal Data We Process and Why’ because we may need your personal data to establish, bring or defend legal claims. The exceptions to this are where:

  • the law requires us to hold your personal data for a longer period, or delete it sooner;
  • you exercise your right to have your personal data erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
  • we bring or defend a legal claim or other proceedings during the period we retain your personal data, in which case we will retain your personal data until those proceedings have concluded and no further appeals are possible; or
  • in limited cases, existing or future law or a court or regulator requires us to keep your personal data for a longer or shorter period.

At the end of that retention period, your data will either be deleted or anonymised, (so that it can no longer be associated with you) for example by aggregation with other data so that it can be used in a non-identifiable way for research or statistical purposes and business planning, in which case we may use this data indefinitely without further notice to you as it will not be personal data.



Apart from data shared with Google Analytics, social media interfaces and cookies (see further information below), we may share data with affiliated companies within our corporate family, or with trusted third-party service providers or partners as necessary for them to perform services on our behalf. They help us to run our business and look after you.

We will not sell your personal data to any company outside of Camilla Australia PTY Ltd.  Camilla Australia PTY Ltd includes Camilla Corporation.

We require them to comply with relevant privacy laws. regulations, principles and codes, to protect personal data (including any special categories of personal data) that they may collect, hold or disclose while interacting wit you. We do not allow our third-party serbice providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposed and in accordance with our instructions. We only share the minumum personal data necessary.

If we stop using their services, any of your data held by them will either be deleted or rendered anonymous. 

Examples of third-party service providers include:

Supplier Partners
These supply products and services on our behalf.

Delivery Patterns
In order for you to receive your goods, we may work with a number of delivery partners. Again, we only pass limited personal data to them in order to ensure delivery of your items and in accordance with your delivery instructions you may have supplied us. 

Marketing Companies
They help us mange our electronic communications with you or carry out surveys and product review on our behalf.

Payment processing companies
Camilla works with trusted third-party payment providers to securely take and manage payments.

IT Companies
Camilla works with business who support our website and other business systems. 

Google/Facebook and others who may show you products that might interest you while you’re browsing the internet.
This is based on either your marketing consent or your acceptance of cookies on our websites.

Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.


The following companies are examples of those we currently use to provide these services:

  • Shopify: ecommerce platform;
  • IT service providers: who support our website and business systems;
  • NetSuite: an ERP system where all customer data, stock ordering, inventory and sales reporting are stored.
  • GLEAM: third party competition service provider
  • Paypal, ApplePay, American Express, Visa, Mastercard, Zip Pay: payment processing providers;
  • Australia Post and DHL: postal delivery service providers;
  • Bronto: marketing and communication platforms for surveys or electronic marketing messages from us as well as customer relationship management platform to collect, store and manage customer relationship data;
  • Facebook pixel: Collects cookies on the website to serve Facebook and Instagram ads to customers;
  • Google Adwords: customer lists are uploaded to create custom audiences

We may also share data with governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so to comply with our legal obligations, to exercise our legal rights and for the prevention, detection, investigation of crime or prosecution of offenders and for fraud management.




To deliver products and services to you and because of the international nature of our business, it is necessary for us to transfer your data to countries outside of the European Economic Area.  Because these other countries may have different laws and data compliance requirements, these transfers are subject to special rules.


We work with some suppliers who may make use of cloud and/or hosted technologies, or store data on servers across international borders. For example, Shopify, Netsuite. Also, the Camilla head office is in Sydney, Australia, and all sales and customer data collected through our website in the EU will be shared with the Camilla head office in Sydney. Personal data is shared through encrypted, secure third-party platforms (e.g. customer relationship platform).

Therefore, some personal or confidential data may be disclosed or stored in a foreign country. If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure with procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. We will only transfer your personal data to those third parties where we can be sure that we can protect your privacy and your rights, for example the third party is located in a country which the EU has deemed to have adequate data protection laws in place or where we have a contract in place with that third party which includes the European Commission's standard data protection clauses.

As an alternative to the standard data protection clauses, for we may transfer date to service providers based in the Unites States that may be Privacy Shield certified which requires them to provide similar protection to personal data shared between the Europe and the US. Alternatively, we will put in place appropriate contractual provisions to ensure that there are strict rules regarding both the confidentiality and security of your personal data.




We at Camilla would love to keep you informed about our exciting latest arrivals, special offers and style news.

The UK Privacy and Electronic Communications Regulations (PECR) sits alongside the UK Data Protection Act 2018 (DPA) and the General Data Protection Regulation (GDPR). It covers marketing by electronic means and gives people specific privacy rights in relation to electronic communications.

The PECR allows us to promote our products using electronic marketing messages (e.g. email) to our existing customers and/or those in a negotiation with us for a sale or service, unless you have asked us not to.

You will be able to choose not to receive these emails when we first collect your contact details and you will also be able to unsubscribe from newsletters or object / withdrawal consent to marketing in every subsequent communication from us.

Please be aware that stopping marketing messages will not stop our service communications (such as order updates).

If you are not an existing customer, you may consent to us sending you marketing communications by email.  You can do this by ‘joining our tribe’ and providing appropriate consent to receive marketing communications.  In addition, you may also like to subscribe to our newsletters and other services.

You may withdraw your consent, unsubscribe or object (depending upon the lawful basis of processing) to stop receiving these emails at any time.


You have various rights regarding your personal data and are summarised below. For a fuller explanation there is more information on the Information Commissioners website (

Right to be informed about what we do with your personal data
As a data controller, we are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy policy and any related communications we may send you.

Right of access
You may request a copy of the personal data we hold about you and how we process it. This is often referred to as a ‘data subject access request’.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights) unless your request is clearly unfounded, repetitive or excessive in which case we may charge a reasonable fee. Alternatively, we may refuse to comply with your request in these circumstances.

Right to rectification
You have the right to have your personal data corrected if it is inaccurate, out of date, or incomplete.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Right to erasure (‘Right to Be Forgotten’)
You have the right to request deletion of some or all of the personal data we hold about you, in specific circumstances.

IMPORTANT NOTE: If you request deletion of all your data this means that marketing contact with us will end. Alternatively, you can choose to opt-out from marketing. In certain cases, we may continue to process your personal data even if you ask us to erase it. For example, for fraud prevention or other legal reasons or where still we have a reason for keeping your personal data e.g. where we need this to provide a service to you or deal with an ongoing complaint. If we need to hold on to your personal data, we will tell you why we need to do this when we respond.

Right to restriction of processing
You have the right to request us to restrict processing of the data we hold about you; for example, if you were contesting the accuracy of the personal data we were processing, and we need to verify the situation before being able to rectify it.

Right to data portability
You may request a copy of personal data that you have provided us in a structured, commonly used and machine-readable format.

Right to object
You have the right to object to processing of your personal data in specific circumstances; for example, in order to stop receiving direct marketing communications from us. 

Rights with regards to automated individual decision making, including profiling
You have the right to request for a review of any automated individual decision-making and profiling that we may have performed on you.

Automated decision-making means when a decision has been made solely by automated means without any human involvement. 

If we have explained that we use any computer only decision making to make important decisions affecting you, you have the right to challenge those decisions and have a real person take another look at them to make sure they were right.

Right to withdraw consent
Where we are processing your personal data based on your express consent to this, you have the right to withdraw your consent at any time. If you withdraw your consent, we may not be able to provide certain products or services to you.

Legitimate Interests
If we are relying on our legitimate interests to process your personal data, you have the right to object to us doing this in light of your individual circumstances. We will review this objection and, unless we consider that our legitimate interests override your rights and freedoms, we will stop processing your personal data in this way.

Right to Compensation and Liability
If your rights are found to have been violated, you have a right to compensation for the damage suffered – material or non-material (e.g. distress).

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to make a complaint to the relevant data protection authority, which in the UK is the Information Commissioner’s Office  (  However, we would appreciate the chance to deal with your concerns directly before you approach the relevant data protection authority.



If you wish to exercise your rights, please contact our Customer Care Team at:

We are required by law to respond to all legitimate requests within one month of receipt of the request together with receipt of satisfactory identification. That period may be extended by two further months where necessary, taking into account the complexity and number of the requests in which case we will inform you of the extension within one month of receipt of the request, together with the reasons for the delay.

If we choose not to action your request, we will explain the reasons for our refusal. You have the right to lodge a complaint if you are not satisfied with our response. Please refer to the section ‘Your Legal Rights Over Your Personal Data’.



Cookies are small files that may be stored in your browser on your computer (or other device such as mobile phone or tablet) by websites you visit and usually fall into the following categories: 


Strictly Necessary Cookies - These cookies enable services you have specifically asked for, they allow you to move around the website and use certain features, such as accessing secure pages.

Session Cookies – These cookies allow the site to ‘remember’ content from page to page for example shopping basket. These cookies expire when the user leaves the site or closes the browser.

Performance / Reporting /Analytical Cookies - These cookies collect information about how you use the website, for example pages you go to and any error messages you experience. These cookies don't gather data that identifies you, they are anonymous and help to improve how the website works.

Functional Cookies - These cookies allow a website to remember choices you make, and tailor the website to provide enhanced content for you.

Targeting Cookies - These cookies are used to tailor marketing, so it is relevant to you. They are also used to limit the number of times you see an advertisement as well as informing us you have responded to an advert.

Persistent cookies - This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where there is a need to know who you are for more than one browsing session. For example, to store your preferences, so that they are remembered for the next visit.


Our use of cookies
When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence and to store the content of your online shopping bag.

We may also set cookies whenever you interact with a page in order to provide you with a better experience, to remember your preferences, maintain your shopping cart and to be able to know how you are using / navigating our site (including which site, whether you have viewed our GDPR popup message and to detect visitor location country. 

We will perform analytics from our cookies to identify how to improve your experience on our site and to improve our service and site design, as well as being able to provide you with a personalised experience and to determine which products to show you and/or allow targeted advertisements.

We also use cookies in order for us to be able to recognise the device you are using and to allow you to transact with our website, sign into your account securely.

You may control the use of cookies by selecting the appropriate settings on your browser (see section 19), however, if you do this you may not be able to use the full functionality of our website.


Strictly Necessary Cookies

Cookie name



Used in connection with access to admin.


Used in connection with shopping cart.


Used in connection with navigation through a storefront.


Used in connection with shopping cart.


Used in connection with checkout.


Used in connection with checkout.


Used in connection with checkout.


Used in connection with checkout.


Used in connection with customer login.


Used in connection with customer login.


Reporting and Analytics Cookies

Cookie name



Track landing pages.


Track landing pages.






















Third Party Cookies
We may use cookies provided by trusted third parties like Google Analytics or other website analytic providers. Third party analytics are used to track and measure usage of our webpages and other websites so that we can continue to produce engaging content and / or send targeted advertising when permissible. [Please see cookie table below for additional information].

In order to improve the user experience and ability to interact with us through social media, our website uses interfaces with social media sites such as Facebook, Instagram and YouTube so we may collect any views and opinions that you may choose to send to us, or publicly post about us on social media platforms or forums.

If you choose to "like" or "share" information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other personal data. Your use of social media will be subject to the terms of the social media providers.

Targeted advertisements or interest-based offers may be presented to you based on your activities on our webpages, and other websites, and based on the products you currently own or expressed an interest in. These offers will display as varying product banners presented to you while browsing. 

We use third party providers to manage our advertising on our webpages and other websites. Our third-party providers may use technologies such as cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness. If you wish to opt out of interest-based advertising, you will need to turn off cookies through your browser (see section 19). Please note you will continue to receive generic ads.

If you have requested your personal details to be suppressed to third parties, we may also share your data with any third parties solely for the purpose of ensuring that you do not receive any marketing from them.

Our website may use Google Analytics or a similar third-party service provider to collect data about website traffic and webpage usage. This service may transmit website traffic data to servers in the USA (e.g. Google Analytics). However, this data does not directly identify individual users or associate your IP address with any other data held by Google.

We use reports provided by Google Analytics (or a similar third-party service provider) to help us understand website traffic and webpage usage. This information assists us with website personalisation and administration, and to allow targeted ads. to the processing of data about you by Google in the manner described in Google's Privacy Policy for the purposes set out above. You can opt out of Google Analytics if you disable or refuse cookies, disable JavaScript, or use the opt-out service provided by Google (e.g. the Google Analytics opt-out browser add-on).

Cookie Table – cookies include:





Google Analytics

These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page.
These cookies contain no personally identifiable information, but they will use your computer’s IP address to know from where in the world you are accessing the internet.

Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.



These cookies contain the details on the country code and prevents third parties from modifying backend functions within the website.


New Relic

These cookies contain details on the site performance

Facebook pixel


Collects cookies on the website to serve Facebook and Instagram ads to customers


Our website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.



You may control the use of cookies at the individual browser level by selecting the appropriate settings. However, if you do this you may not be able to use the full functionality of our website.

See your browser Help Tool for how to do this or through sites such as


A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience:


Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).



If you have any questions related to shipping or your delivery, please contact our
Customer Care Team:
Address: CAMILLA, 13 Bowden Street, Alexandria, NSW 2015 Australia 
Hours: Monday-Friday 9:30am-5:00pm AEST 
Phone: +61 2 8353 1816 



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Cookie Policy

Cookies help us to deliver the best experience on our website. If you carry on browsing, we’ll take it that you’re happy with this.  If you are not, you can find out how to manage your in Section 17 of our Privacy Policy here.